How to Grow Your Business with a Phone Answering Service

There are a lot of reasons for business owners to consider hiring a phone answering service. These includes offering 24/7 accessibility, enhancing service levels, and improving customer-facing communication. However, did you know that by hiring the right phone receptionist in Canada you can increase your client base as well? Not sure how? Let us show you how an answering service can help with acquiring clients.

Start the Intake Process 24/7:

What occurs to your calls when you don’t respond to them? If you send them to voicemail this is not going to help you either. The majority of callers will just hang up. Although some might call back, not all will. 

Do yourself a favor and hire a professional phone receptionist in Canada to handle all your business related calls around the clock. If you are in the office, they can provide overflow call assistance. If you are out of the workplace, forward your lines and the answering service will take your messages and dispatch urgent calls.  

When you have a team of receptionists, you’re able to intake clients around the clock when they need legal services. 

Respond quicker with real-time notifications:

Your phone answering service can also triage your prospective clients. Following your protocol, our team will be able to hold non-urgent calls until the next business day. For the calls that you have deemed urgent in your on boarding process, there is the ability to immediately dispatch to your on-call team members. 

The result is that your team could be following up with your client before they even have a chance to think about calling someone else. And when you respond that fast, they’ll have little reason to call someone else.

Add a Friendly Voice for Callers:

Would you rather try to talk to a computer or a real person? This is not a tricky question, because the answer is obvious. People wish to talk to people. If so, why do so many law firms assume automation is the right answer for their new and prospective clients? 

While automation may save a few pennies per call, it caters as one of the quickest ways possible to lose potential business. When 80% of all callers will hang up on a voicemail and continue looking for the service they need, how much lost revenue could you retain by choosing an answering service. 

The personal touch of a live answering service can make all the difference. For a moderately low cost, they’ll offer your clients with the personal touch they expect, leading to higher retention and positive relationship building from the very first call. 

Questions To Ask Your Attorney Answering Service Provider

Attorneys do it all. Between litigations, meditations, advising clients, planning for cases, doing research, negotiating contracts, writing briefs, and staying up to date with regulatory changes, there’s always something important to be working on. 

That said, attorneys don’t need to do everything in the office. Successful lawyers know that some jobs are better left to others. They make the most of their time by using virtual receptionist services in North America. 

An answering service lets an attorney outsource the distracting work of screening phone calls, starting client intake forms and answering questions. These services make use of on-demand agents who can talk to clients and prospects via phone. 

By putting skilled, professional receptionists on the frontline of your firm communications, legal answering services also removes the friction attorneys may experience when they navigate client relationships on their own.

Virtual receptionists respond to calls on behalf of you or your firm, transfer calls, schedule appointments, takes messages, collect information and answer basic questions from callers.

Virtual receptionists vary in terms of what they provide. Some services offer just virtual receptionists during business hours. Others offer comprehensive 24/7/365 coverage as well as integration with legal practice management software.

Not all legal answering services are created equal. When checking your options, look for a provider with experience in the legal industry, as well as the and features your practice depends on. 

When choosing a virtual receptionist service in North America, don’t forget to ask the following questions:

• Is the solution incorporated with legal technology & law practice management software?

• Does it offer phone service and live chat?

• Is it powered by people rather than AI?

• Can it offer call forwarding?

• Is it optimized for client intake?

• Can the on-demand receptionists make outbound calls besides taking inbound calls?

• Does it allow for call filtering & prioritization?

Customized Immigration Attorney Answering Service

Being an immigration lawyer, the legal needs of your clients rest on your shoulders. We are here to reduce the load with our customized immigration attorney answering service. 

With the unique challenges encountered by immigration lawyers. You must balance the requirements of their clients while growing your business and handle all courtroom affair. A reliable immigration attorney answering service can help you communicate with your clients while offering you the flexibility to focus your attention elsewhere in the firm. Even better, virtual receptionists can offer bilingual support for immigration law firms. 

Make sure you never miss a call by associating with a bilingual answering service for immigration law offices. When your clients need help, we can make sure their calls are managed swiftly and sensitively. Our highly trained team will take the steps essential to answer calls empathetically while taking detailed messages or forwarding on the most urgent of matters, based on your own unique preferences. 

An immigration attorney phone answering service must be proficient in several areas. One element we pride ourselves on, in particular, is our level of customer service. We provide customizable live answering scripts so our team will answer in the same manner as your internal team does. This helps to assure only qualified leads are being processed & that your practice gets all the info necessary from potential clients before agreeing to take a case. This level of personalization is what distinguishes us from other legal answering services. 

We’re available 24 hours a day, 7 days a week, 365 days a year allowing for your phone to always be answered. An increase in your accessibility usually comes with an increase in the number of viable leads. With our online suite of tools, you will be able to track call data, organize messages, and manage your account at your convenience. These management tools are a guaranteed way to increase productivity, efficiency, and accountability at your immigration law office.

Get in touch with Legal Call 24 now. Our specialized immigration attorney answering service allows you to never miss a call again, regardless of whether you are in client meetings, depositions, or in court.

Why Your Law Firm Requires A Telephone Answering Service in Canada

Your glowing record of case wins, fast turnarounds, big name clients, word of mouth and online reviews will all contribute to the overall success of your firm, but often the most important factor for people choosing an attorney is the way they’re treated when they first get in touch and each touch point throughout their interactions with all of your team. 

Customer experience makes a massive difference in how your firm is perceived and, in turn, how successful it could be. One of the best ways to show commitment to customer care is with the very first, and often most regular, point of contact for your customers – a professional, polite and competent person responding the phone. 

With so many firms finding it hard to perfect this part of the client journey, we have compiled a list of the top reasons a law firm require a professional telephone answering service in Canada. 

1) Attorneys are exceptionally busy:

Calls from your clients, keen parties, other firms and anybody else who might require your time can be a major disruption. Without hiring additional team members or developing an in-house call centre, you could be missing new cases and letting your already crowded schedule to be interrupted & delayed every time the phone rings. 

With a professional telephone answering service in Canada, you’re able to focus on other tasks, and your callers are given a great experience – a far better result than a continually ringing phone, and interrupted legal staff. 

2) Consistency in client care is vital:

Every time your telephone rings – it is vital that it’s answered professionally and by an individual who has been trained to deliver the best possible client care. It can also become a voice your callers can come to identify. 

With the help of a professional telephone answering service in Canada, your clients will always be able to get in touch with your firm and speak with a devoted receptionist who sounds like they are based in your office, and wholly understands how your firm operates. Every scenario will be covered in programming and scripting allowing for concise, consistent calls. 

Here at Legal Call 24, we have been offering our telephone answering service in Canada to law firms since 1948. Our customers regularly tell us that we’ve contributed to their bottom line and consider our Agents part of their team. If you want us to be a part of your law firm and help you with dealing your clients, feel free to call us now.

How Your Law Firm Will Benefit from A Virtual Receptionist

Whether your law firm is a brand-new practice, or you are operating a well-established law firm, a virtual receptionist service in North America can be the key to drive new business, keeping clients satisfied and ensure success within your practice.

Attorneys are busy professionals. Whether you’re in court, attending meetings with clients, preparing briefs & facing heaps of paperwork. You aren’t always at their desk to respond incoming phone calls. That is why hiring a virtual receptionist makes sense. A professional virtual receptionist service like Legal Call 24 can deal with incoming calls for a law firm and make sure customers are directed to the right attorney. Here is how a virtual receptionist can help your law firm’s operation.

1) It Fits Your Budget 

Hiring a full-time in-house receptionist is expensive. When you consider the resources it takes to interview candidates and the cost of compensation, the total can run upward of $40k or more, depending on experience. Choosing a professional answering service allows you to have a team of qualified receptionists for the fraction of the cost of one in house.

2) Boosts Client Satisfaction

A client calls your law firm, anticipating talking to their attorney, but rather they reach voicemail as their attorney is busy with another customer or in court.

When your law firm choose a virtual receptionist service, it makes sure that person talks to an actual person when their call is answered, and they will feel heard knowing their requests are being handled. Our virtual receptionists can forward phone calls & pass on messages to their right person, enhancing client contentment.

3)  It Conveys a Constructive First Impression

Every working professional knows that first impressions matter. Someone who’s calling your law firm for the first time because they require legal help– regardless of what your law firm may specialize in. A virtual receptionist answering your law firm’s phone calls makes your firm look professional and organized. It offers prospective and current clients a positive impression of your company’s everyday operations.

4) It Offers Access to Remote Staff

Attorneys can’t always be at their desk or office, and a virtual receptionist can forward incoming calls to the right lawyer who may be busy in court or holding meetings outside the workplace. This kind of accessibility is critical for clients who require instant help.

Choosing the right answering service for your firm, regardless of size or scale allows for you never to miss a new case, qualifies potential clients, and makes client intake effortless, allowing for you to focus on billable hours. Legal Call 24 is the answer for your firm.

Advantages of After-Hours Legal Call Support

Your prospective clients want immediate answers, support, and an assurance that you’ll resolve their legal concerns. However, with an after-hours Canadian legal call support, you are covered 24/7. 

Your law firm can answer these incoming calls without you even having to be in the office, and your prospective and current clients will feel taken care of in their time of need. Here are some of the advantages of partnering with an after-hours Canadian legal call center. 

1) On-time call answering improves conversions

If your law firm frequently answers the telephone in a prompt manner, regardless of the time of day or night, it shows that you’re always available to take care of your prospective clients. 

With an after-hours legal answering service managing your incoming calls, your clients will get in touch with a professional and helpful Agent, rather than a cold voicemail, even if they call in the middle of the night. 

2) Qualify leads when you are busy elsewhere

An after-hour legal answering service won’t just pick up the telephone for you, but it’ll also qualify cases. 

It’s Monday morning, and you just arrived at the office. There are already a handful of qualified cases ready for your review with all the information you would need to move forward. This was all done without needing to pay on on-call lawyer or disrupting your weekend. 

These cases were qualified meticulously with your company’s own personalized call scripts & intake forms. You’re also assured that it was performed with full professionalism because that is what you can anticipate from a quality legal call center, in spite of the time. 

3) Be there for your customers 24/7:

When someone has been arrested or injured, they need legal advice – and that includes after-hours. All of the services above are effective during the day. Applied when your law farm closes its doors for the night, you can provide client support, regardless of time of day. 

If you wish to grow your firm, consider partnering with a reliable after-hours legal answering service. With the service acting as an extension of your company, your potential and current clients will be at ease knowing you’re there for them 24/7/365. Call Legal Call 24 for highly skilled After hours Canadian legal call support. 

How An Answering Service Can Help In Growing Your Law Firm

Working in law is a world of its own. When lawyers work hard to represent their clients to the best of their ability, building a relationship with new and prospective clients is imperative to a firm’s success.

When there are hours being spent in meetings, depositions, court, and working on business development and administrative tasks, there are times where a ringing phone can be a distraction to other things that need to get checked off the to-do list.

However, every firmneeds to bring in new clients and ensure that current clients feel as though you’re available to them. One way to ensure a superior client experience is to hire a telephone answering service in Canada.

We believe that there are numerous benefits to choosing Legal Call 24 for your front office solution. Legal Call 24 can positively impact your productivity and customer service by:

1) Having 24/7 Availability:

When an accident or arrest occurs an individual needs legal advice immediately. There is an urgency to these calls, and our Agents are available 24/7/365 to start client intake, answer questions regarding retainers, and can book emergency appointments for the next morning. When necessary, we will also warm transfer these calls to your on-call counsel for immediate assistance. This allows for your firm to never miss another intake due to the time of day, or night.

2) Staff On-Demand:

Whether you’re looking for are looking for full time coverage, overflow coverage for your internal office staff, or just an emergency after-hours service, Legal Call 24 is available to customize plans for you, and your needs. From sales to programming, we work to fully understand your needs and tailor our plans to your needs. We’re always here for you to forward your calls to us.

3) Focus on Billable Hours 

After any interruption, people take on average 23 minutes to completely refocus on the task that they were working on. That means in times of heavy caseloads, discovery, and business development planning, a ringing phone can cause 30 minutes of downtime. This easily adds up to lost productivity. When you choose Legal Call 24, you’re able to make better use of your time, while client intake and questions are answered by our Agents.

Competition is huge when it comes to finding new business. By adding an answering service to your firm, you’re able to ensure clients are satisfied with your level of customer service as well as how you’re managing their case.

Call LegalCall 24 if you are looking for a trusted telephone answering service in Canada for your law farm. Whether you need us for after hours, vacation coverage or as back up for your busy times, we got your needs covered.