Wouldn’t it be fantastic if clients only needed to contact a law firm between 9-5? Your workplace is completely staffed, and there would not be any need for an after-hours solution to answer your calls 24/7/365.
Legal matters are as likely to happen at 2pm as they are at 2am. Offering a legal answering service in Toronto to your clients is not only great customer service, it is totally critical to the retention of clients and the overall success of your law firm.
When 80% of communication with clients is still being completed by the telephone, having an answering service allows for your law firm to always have a person available.
1. Clients can speak to someone even when your workplace is closed
With a legal answering service, your office is never actually “closed.” Stressed clients will get the peace of mind that their message has been received and will be delivered to the correct individual immediately. This gives the client someone to hold responsible, since our Agents will be an extension of your business, and seamlessly integrate with your office procedures. This can be particularly useful for potential clients who are just starting their legal process, have been injured or arrested.
2. Prioritizing Calls Leads to Better Productivity
Another considerable advantage of an after-hour answering service is the ability to filter high priority calls from general information, and sales calls. Instead of your team spending time going through calls in the order they were received the night before, a professional answering service makes sure that any emergency calls are handled with priority, based on your unique account needs.
3. Client Intake:
Our Agents can screen and complete in-depth intake forms for your business. It allows for you to ensure that cases that need to be immediate, and those who do not fall within the scope of your practice. We’re able to ensure that consultation terms are well defined, so fees and costs are not a surprise when first meeting.
Whether you are planning to target new clients, creating better client retention, and offering service to multilingual clients, Legal Call 24 can help. Call us now to take advantage of our Legal answering service in Toronto.
